Good reasons to write
- A game behaved oddly, a page looked broken, or something was hard to use with a keyboard or screen reader.
- You think a payout or a chance on one of the game pages doesn't add up.
- A question about your privacy, or a request under UK data protection law.
- Kind words, or ideas for what could be added to the trail.
What we can't do
Your coins and nickname live only in your own browser, so we can't see them, restore them or move them to another device. That also means we can't add coins for you, and we would never sell any. If your purse has gone, simply sign up again with a new nickname and you will start afresh with 1,000.
When to expect an answer
We read every message and try to reply within a few working days. Please don't send passwords, card details or anything sensitive: we will never ask for them.
Need to talk to someone now?
If gambling is causing you or someone close to you distress, you don't need to wait for us. The National Gambling Helpline, run by GamCare, is free and open 24 hours a day on 0808 8020 133. More options are on our play-safely page.